Frequently Asked Questions
Ordering & Getting Started
What are liquidation products? Liquidation products by the case or pallet is a bulk lot of merchandise — often customer returns, overstock, shelf-pulls, or closeouts — sold as a single unit at a steep discount off retail value.
How do I place an order? Browse our current inventory, review the manifest and details for the product you're interested in, then add it to your cart either in a case quantity or pallet quantity. Once your order is confirmed, we'll process it for shipping or local pickup.
Do I need a business license or resale certificate to buy from you? No — you don't need a business license to purchase. However, if you plan to resell items and want to buy tax-exempt, you'll need to provide a valid resale certificate for your state via email.
Is there a minimum order requirement? Minimums vary by product and are based upon availability. Some are available only by cases, and others by both case and pallet. Check the individual listing for details, or contact us if you're looking to place a larger bulk order.
Inventory & Condition
What condition is the merchandise in? It depends on the pallet type. We grade inventory as:
- New — unused, typically in original packaging
- Overstock — new, excess retail inventory
- Open-box — opened but unused or lightly used
- Customer returns — a mix of conditions, from like-new to non-functional
Each listing states the grading clearly so you know what to expect before you buy.
Will I know exactly what's in the pallet? Yes, each item contains a complete description.
What if items in my pallet are damaged or missing? Liquidation merchandise is sold as-is, and some damage or shortages are inherent to the business. That said, if your order arrives significantly different from its listing or manifest, contact our support team — we review these on a case-by-case basis.
Shipping & Delivery
How is my order shipped? Pallets typically ship via freight carrier for larger orders, or standard parcel shipping for smaller lots and boxes. Shipping method and cost depend on the size, weight, and destination of your order. Note that pallet deliveries to locations that do not have a standard-height loading dock will require delivery with a lift-gate for an additional delivery charge.
How long does shipping take? Processing usually takes 1–3 business days, with transit time varying by carrier and location. You'll receive tracking information once your order ships.
Can I pick up my order in person? Local pickup may be available depending on your location and our warehouse network. Check at checkout or contact us to confirm availability.
Do you ship internationally? No, we ship only to the 48 continental United States.
Returns & Refunds
Can I return a pallet? Because liquidation merchandise is sold as-is and pricing reflects that, most sales are final. If your order was misrepresented or arrived significantly different from the listing, reach out to customer service to discuss options.
What if there's a problem with my order? Contact our customer service team as soon as possible with your order number and details. We aim to resolve issues quickly and fairly.
Reselling
Can I resell the items I buy? Yes — many of our customers are resellers who buy pallets to flip through online marketplaces, flea markets, or their own storefronts.
Do you offer wholesale or bulk buyer programs? Yes, we work with repeat and high-volume buyers on wholesale pricing and priority access to inventory. Contact us to learn more about our buyer programs.
Contact
How can I reach customer service? Reach out through our online contact form or info@bulk-liquidators.com, and our team will respond as quickly as possible.